Desert Sun Sucks Customer Reviews and Feedback

From Everything.Sucks

The Desert Sun is a local daily newspaper serving Palm Springs and the surrounding Coachella Valley in Southern California.

Stephanie mentioned, "The Desert Sun has the worst customer service. I am still one of those people that likes to read the actual hard print news paper. I put my news paper on vacation hold with a restart date. Paper was to start back up 26 days ago. I have called the customer service every day for 26 days and they tell me they have taken care of it and I will have a news paper the next morning and guess what...... still no news paper. And they wonder why subscriptions are way down"

Reviews

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Sales Associate (Former Employee) says

"This was by far my worst job, improper training, left me alone my second shift to close the store, and had no knowledge of the products that made up half my paycheck."

Assistant Manager (Former Employee) says

"Mean management. Employees are bully’s. I bent over backwards for that company & they sneak not giving you bonuses, don’t give you any credit. & they don’t say thank you for what you do ever. Cons: Pretty much everything"

Sales Associate (Former Employee) says

"Each day was a growing experience. Helped out the business, build clients, & clean"

Tanning Consultant (Former Employee) says

"checking in guest. educating guest. keeping salon presentable."

Sales (Former Employee) says

"Requires detail-orientation in cleaning tasks, which sometimes means you're cleaning the entire shift. There are times wherein it does not seem like there are enough people to complete tasks. Management aims for competition and teamwork for sales but does not try to nurture them."

Sales Associate (Former Employee) says

"A typical day at Desert Sun is checking customers into tanning beds and selling tanning packages and products. Management needs more communication. Co-workers are polite and friendly and made the company shine. The hardest part of the job is the sales pressure plus hours were based off of performance. The most enjoyable part of the job was building customer relationships and earning commission from selling. Cons: No set break time, no health benefits"

Sales Associate (Former Employee) says

"Worked here in high school, learned a lot about sales and how to open/close a business."

Former Employee - Part Time Sales Associate says

"I worked at Desert Sun Tanning Salon part-time for more than a year Cons: This seems like a pyramid scheme, where those selling this concept only want to make money. They don't stand behind the brand."

Former Employee - Bed Cleaner says

"I worked at Desert Sun Tanning Salon part-time for less than a year Cons: They hire so many girls at one time then they will fire the bunch if they don't like you. They say they will help you but if you ask for help they turn the other cheek."

Former Employee - Anonymous Employee says

"I worked at Desert Sun Tanning Salon part-time Cons: Not being paid for hours worked. Not getting a lunch. Not getting ten minute breaks. DID I MENTION NOT BEING PAID FOR HOURS WORKED?"

Former Employee - Store Manager says

"I worked at Desert Sun Tanning Salon full-time Cons: Store Managers are paid next to nothing and expected to do nothing short of EVERYTHING. NO help from upper management....in fact, as a Store Manager, I found myself being set up for failure....or being a scapegoat for others' poor decision making skills and lack of intellect. I was expected to fix beds and sunless machines myself instead of having a proper maintenance team, which is customary in the Tanning Industry. Cheapest franchise owner EVER. Refused to invest in his staff or his equipment.... but would expect staff to sell and meet outrageous monetary goals every month. It was made blatantly clear that numbers WERE to be met despite faulty equipment and bulbs out. Try explaining to a paying customer WHY THEY CAN NOT UTILIZE THE SERVICE THEY BOUGHT for the THIRD WEEK IN A ROW...sometimes with no end in sight. Store Manager is to be on call 24/7, no exceptions... no overtime (hours get deleted if you get to 40 or above per week), no benefits, no compensation for having to use personal cell phone or driving your own vehicle (and the gas and wear & tear that accrues). No breaks, ever. No lunches, ever. Period. Franchise Owner & his friend would scrutinize the "cameras" in the salon (although any REAL issues i.e. theft/lewd behavior of staff and clients, etc. somehow never were resolved or documented using this "surveillance system"...)) to create senseless contorted blackmail against the staff member(s) that ACTUALLY DID THEIR JOB and DID IT WELL. The Salon became a mess of childish gossip, disrespect, and unprofessional actions and attitudes. In short, if you have Integrity, an Education, and actual BILLS to pay, DO NOT WORK FOR THIS FRANCHISE."

Former Employee - Sales Associate says

"I worked at Desert Sun Tanning Salon part-time for more than a year Cons: cattiness between stuck up 19 year olds, lazy management, drug dealing, push push push the lotions, no overtime pay, did I mention immature crazy teenagers run the place?"

Former Employee - Sales Associate says

"I worked at Desert Sun Tanning Salon full-time for more than a year Cons: Sales is beyond pushy, hitting your numbers is the most stressful thing and the catty women/teenage girls is unbearable. Managers/owners do NOT care about you as an employee, just the store and it's sales goals as a whole. In worst case scenarios boss would act very unprofessional and pretend nothing happened. Left the job unhappy."

Former Employee - Sales Associate says

"I worked at Desert Sun Tanning Salon part-time for less than a year Cons: The managers don't care about anything but sales. Customer service doesn't even matter if you're not selling things all the time. If you don't sell enough, your hours get cut."

Former Employee - Sales Associate says

"I worked at Desert Sun Tanning Salon part-time for less than a year Cons: too much pressure and absolutely no training"

Current Employee - Sales Consultant says

"I have been working at Desert Sun Tanning Salon part-time for more than a year Cons: Ive worked for 2 different owners and 5 different locations. The owner i currently work for is very cheap. For example, the clothes dryer has been broken at one of the locations for months, we have to dry towels using a fan and they get crusty and gross. She doesnt provide mini fridges so the girls can bring a lunch from home, one of the front doors at the locations swings shut to fast and is a hazard, her solution is to leave the door open by placing a rock in front of it, even if it means being cold in the lobby because its "too expensive to fix". Wants to take away music in the rooms to save money, doesn't provide mops to clean the floors so they get slippery and gross, no breaks or lunches provided, all 4 of her locations are out of ink for the printer, threatens to extend store hours if the girls dont push enough sales, clean the mystic with the same towel people used to dry off their naked bodies."

Former Employee - Customer Service Representative says

"I worked at Desert Sun Tanning Salon part-time for less than a year Cons: Managers are selfish, lots of drama, hard to get shifts covered, and again, a lot of drama and talking behind coworkers and even CUSTOMERS backs. This job is everything you should expect from a tanning salon. I came into the job thinking it would be a good experience but the managers are just awful. Even corporate is very apathetic. They are mainly looking for professionalism, but the managers and corporate don’t even demonstrate it. Would not recommend working here."

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